Returns & Refund Policy

We get it—sometimes things don’t work out. We’re happy to help!

Exchange / Return orders must be completed within 30 days of purchase. Returned items must be received within 21 days of your exchange request, and always within the original 30-day purchase window. If the item is not received in this time, the exchange / refund will be automatically canceled. Original shipping charges incurred on your order are not refundable.

For Exchanges:

  • Available for the same item in a different size (subject to availability).
  • Processed once your return is received and inspected.
  • If unavailable, a refund will be issued.

Eligibility:

  • Returns or exchanges within 30 days of the ship date.
  • Items must be unworn, unwashed, and returned in their original packaging, undamaged, with all tags and accessories included.
  • Damaged/used items:
    • Any item returned without its original packaging or found damaged may be subject to damage fees.
    • Items showing signs of use cannot be accepted. If a used item is returned, it will be shipped back at the customer’s expense.
  • All items marked as Final Sale do not qualify for returns or exchanges—no exceptions.
  • Personalized items are not eligible for exchanges or refunds.

How to Start:

  1. Email  shop@akkinfootwear.com  or call (470) 206-0263  with your order number and return/exchange request.

 

Return Label Policy

  • Orders under $50 USD → The customer is responsible for the cost of the return label. This cost may be paid directly by the customer or deducted from the refund/store credit.
  • Orders of $50 USD or more → Ak’kin Footwear will cover the cost of the return label on the first request per order. Any additional returns or exchanges for the same order will need to be covered by the customer, using their preferred shipping method.
  • Order errors or defects → Ak’kin Footwear covers the return label regardless of the order amount.

Return Address:

📍 Ak’kin Footwear – Returns
2178 McDaniels Bridge Rd SW
Lilburn, GA 30047

💳 Refunds

  • Issued to your original payment method within 5–7 business days after we receive and inspect your item.
  • Original shipping costs are non-refundable unless the return is due to an error.
  • Bank or payment provider processing times may vary. Typically allow for 3-7 business days until refunds are reflected back in your account.

⚠️ Defective Merchandise

  • All orders are inspected by our team for quality control before they leave our warehouse. Your packing list will be initialed to confirm the inspection.
  • If you receive an item that doesn’t meet our quality standards, let us know right away.
  • Please email us with:
    • Short explanation of problem
    • A clear photo of the item showing the damaged area
    • A copy of the signed packing list
  • Returned items with damages will not be processed if these steps are not followed
  • Returns for defective items cannot be processed if these steps are not followed.

  • Defects must be reported within 30 days of receiving your order. Once your claim is confirmed, we’ll provide and cover the cost of a return label.

❌ Order Cancellations

  • Contact us ASAP before your order ships. 
  • Once shipped, it must be processed as a return.

💬 Need Help?

We’re just a message or call away!
📧  shop@akkinfootwear.com 
📞  (470) 206-0263