FAQs

What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept cash, CODs, checks, gift cards (unless bank issued) or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

What if I placed an order by mistake or need to change the size?

We are committed to getting your order to you as quickly as possible. 

If you placed an order by mistake or need to change the size, please contact us as soon as possible. If your order has not been processed or shipped, we will do our best to update or cancel it.

If the order has already been processed or shipped, changes may no longer be possible. In that case, please refer to our Returns & Exchanges Policy to see if the item qualifies for an exchange.

Please note that items marked as Final Sale are not eligible for returns or exchanges.

When will I receive a refund?

The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will be unavailable and below that you should see an option for “Email When Available”

This will bring you to our page where you can enter your email. As soon as we get more inventory of the item, we will email to let you know!

How do I return a defective item?

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective.

Definition of a defective product:

• A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

• Worn stitching, worn soles or frayed webbing due to normal wear
• Damage that is a result from misuse, normal wear and tear or damage occurred during storage
• Broken or damaged laces, lace retention devices and worn soles
• Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
• Improper fit. Fit is the responsibility of the owner and should be assured within return window
• Comfort issues

If you believe your product is defective due to a manufacturing or design issue, please call us (470) 206-0263 or send us an email shop@akkinfootwear.com so we can provide you with the instructions to proceed with the claim. You can also review our warranty policy for more details.

What should I do if my package is marked as "Delivered" but I didn't receive it?

If your package is marked as “Delivered” but you have not received it, please first check with household members, neighbors, or building management, as someone may have accepted the package on your behalf.

If the package is still missing, contact your local carrier office to request the GPS delivery scan.

If the issue remains unresolved, please email us at shop@akkinfootwear.com so we can assist you with opening a formal claim.

For full details on how this process works, including investigation timelines and resolution options, please refer to our Shipping Policy – Delivery Issues / Lost Packages section here:  Shipping Policy

How long does a carrier investigation take?

Carrier investigations may take up to two weeks. Once the investigation is completed, we will determine whether a refund or replacement is applicable based on the carrier or shipping insurance’s final determination.

Will I automatically receive a refund if my package is lost?

No. Refunds or replacements are not guaranteed and depend on the outcome of the carrier or shipping insurance investigation. We will assist you throughout the process to help reach a fair resolution.

What is the secure external link I'm asked to complete?

The secure external link is part of the carrier or shipping insurance verification process. It is used only to confirm order details and the delivery issue and does not collect sensitive personal or payment information.

Who is responsible once a package is marked as delivered?

Once a package is marked as “Delivered” by the carrier, responsibility for the shipment transfers to the customer. While we are not responsible for lost or stolen packages after delivery is confirmed, we will gladly assist in filing a carrier or insurance claim.

What happens if I file a chargeback instead of contacting you?

Filing a chargeback or dispute before contacting us and completing our resolution process may result in delayed or denied claims.

How you will contact me about my claim?

All communication regarding delivery issues or claims will be conducted exclusively via our official email: shop@akkinfootwear.com.

What should I do if my package is marked as lost or still in transit?

If your package is marked as “lost” or the tracking shows it has been “in transit” for several days, don’t worry — we’re here to help.

Please call us at (470) 206-0263 or email us at shop@akkinfootwear.com with a brief message including your order number, letting us know your order has not been delivered, and whether you would prefer a refund or a replacement.

Our team will follow up via email to request a few details and assist you as quickly as possible.

What if i received the wrong item (ID, size,color) or a product with the security pin still attached?

We’re so sorry for the mix-up! If you received an incorrect item, or a product with the security pin still attached, we’ll be happy to fix it as quickly as possible.

To assist you, please email us at shop@akkinfootwear.com with the following  information:

• Your order number

• A clear photo of the item you received, showing the product description, size, color, or the security pin attached

• A brief note letting us know whether you prefer a replacement or a refund

Next Steps

• We will send you a prepaid return label to return the incorrect item.

• Replacement: Once the return is marked “in transit,” we will ship your replacement item immediately.

• Refund: Once the return is received and inspected, we will issue your refund to the original payment method (please allow 5–7 business days for it to reflect, depending on your bank).

Why Wasn't my package left at my address?

If your tracking shows “Delivery Attempted” or “Held at Post Office”, this means the carrier attempted delivery but decided not to leave the package.

Please note:

Ak’kin Footwear does not require a signature upon delivery unless it is specifically requested at checkout or applies to high-value orders. In such cases, customers will be notified in advance if a signature is required for delivery.

If a package was not left at the address, the decision was made directly by the shipping carrier.

Carriers may choose to hold a package due to:

• Access restrictions (gated communities, apartments, locked buildings)

• Safety concerns

• Address verification issues

• Delivery policy restrictions

• Customer hold request

• Internal carrier procedures

What should I do if my package is being held at the carrier facility?

If your tracking indicates that the package is being held at a local post office or carrier facility, we recommend contacting the shipping carrier directly (UPS, USPS, or FedEx) for more details.

You must contact the carrier directly to:

• Confirm the reason for the hold

• Arrange redelivery

• Schedule pickup

Once the package is in the carrier’s possession, they are solely responsible for final delivery.

Important Notice

Ak’kin Footwear is not responsible for delivery decisions made by the carrier once the package has been shipped.

Failure to retrieve a held package may result in the shipment being returned to sender. Additional shipping fees may apply for reshipment.